TVserviceParts.com 100% SATISFACTION GUARANTEE
Your satisfaction is extremely important to us, and your feedback helps us to improve our products and services. If you are not 100% satisfied with your purchase for any reason (including defective merchandise), contact TVserviceParts.com customer service within 30 days from the invoice date for a refund or exchange, excluding shipping and handling charges.
You may return new, not needed items sold by TVserviceParts.com for a refund or exchange
All returns must be in original condition and are subject to a 20% restocking fee unless the return is a result of our error.
Warranty We warrant all parts and accessories for 90 days from the shipping date
Authorized Returns: Send an email to RMA@TVserviceParts.com to request an RMA (Return Merchandise Authorization) number within 30 days from the shipping date.
Unauthorized Returns: Items returned without RMA # or refused shipments are considered unauthorized returns and will be refused at our warehouse. No refunds will be made for returns without RMA # and the customer will be responsible for the cost of returning the package to the sender.
ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE UNLESS OTHERWISE NOTED.
PRICING: Despite our best efforts, a small number of the items in our website may be mispriced. Should a pricing error occur, we will advise you and you will have the opportunity to approve the price change or cancelyour order.
CANCELLATION: Once an order is accepted, there is no guarantee that the order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and an RMA requested to return the shipment using the policy listed below.
INTERNATIONAL: All duties and taxes associated with international shipping charges are the responsibility of the buyer.
REFUNDS: Refunds will be issued using the same method of payment as the original order. Credit card refunds may be made only to the same card used for the original purchase and credit will appear on the customerís statement within 30 days from the date that the package is received at our warehouse.
SHIPPING & HANDLING CHARGES: Shipping and handling charges are non-refundable, including any charges incurred for COD orders, Saturday delivery or shipments that are refused. Shipping and Handling rates are subject to change without prior notice.
PROCESS FOR RETURNING MERCHANDISE:
1. Email us at RMA@TVserviceParts.com to request a Return Merchandise Authorization (RMA) number. A RMA number can be generated within 30 days from the shipping date and all returns must be returned to our warehouse within 15 days from RMA issue date. Please note that you can obtain a RMA number by email only.
2. Returns received after 15 days from RMA issue date may be returned to the customer and freight will be billed to the customer's credit card.
3. RETURN PACKAGING - Repack the product in its original packaging, along with all manuals and related materials. Place the packaged product in a protective outer box.
*** The returned package must be clearly labeled with the RMA number on the outside of the package.
*** DO NOT WRITE RMA NUMBER ON THE ORIGINAL MERCHANDISE BOX.
Please Note: We must receive all original products in order to process your return or exchange. TVserviceParts.com is not responsible for products that are damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.
Although a Return Authorization may be issued, an Exchange or Credit will be given only upon inspection of the returned item and the determination that the returned part is the original part sent to the customer and is in re-sellable condition.
RETURN SHIPPING CHARGES: The customer is responsible for shipping charges on returned products; TVserviceParts.com will match your shipping method on your replacement or exchange product. If the return is a result of our error, we will reimburse the shipping cost.
RETURN SHIPPING METHOD: TVserviceParts.com recommends you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery foryour protection. Remember to keep your Tracking Number.
PRODUCT DAMAGED IN TRANSIT: If your product arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery. Please inform TVserviceParts.com of the refusal. If you have already accepted the package follow the step(s) provided below:
HOW TO REPORT DAMAGED GOODS:
1. Notify TVserviceParts of the damage by E-mail at RMA@TVserviceParts.com Damaged goods must be reported within 1 week of receipt of the merchandise. Damage claims can only be reported and processed by E-mail only.Save the merchandise and the original box and packing it arrived in; TVserviceParts.com will arrange for a carrier pick up and inspection of damaged merchandise.
All other returns are subject to a 20% restocking fee.
Upon receipt of an RMA number, complete the information below and ship returns to the following address:
1522 Constitution Blvd, Suite 164
Salinas, Ca. 93905
For all other return inquiries, please contact CUSTOMER SERVICE by e-mail at ContactUs@TVserviceParts.com